FAQs

General

Local pickup is available to anyone living in Colorado Springs or surrounding areas. Pick up for your order will usually be available the next business day from the date of purchase. We will hold your order for 2 weeks, after that the items will be restocked. Refunds and returns are not accepted for local pickup orders.
Yes, our store is located at 600 N Tejon St, Colorado Springs, CO 80907.You can also order on our website and pick up in store. We can also be found throughout the year at various craft fairs. Follow us on Instagram and Facebook to get any current info on the fairs we vendor at.
Local pickup is available to anyone living in Colorado Springs or surrounding areas. Pick up for your order will usually be available the next business day from the date of purchase. We will hold your order for 2 weeks, after that the items will be restocked. Refunds and returns are not accepted for local pickup orders.
Our current mailing address is: 600 N Tejon St Colorado Springs, CO 80903
Yes! We do offer wholesale pricing for our general product line. Please contact us directly to inquire further about a wholesale order. (email link with “Wholesale Inquiry” in subject line)
Yes! We are more than happy to create products for special events. We can customize any of our current lines of products to fit color scheme and themes for your wedding and/or party. Please contact us directly for pricing and lead times. (email link with “Special Order” in subject line)
A shipping confirmation email will be sent to the e-mail address you provided at checkout. Please check your spam folder if you do not see this email in your general inbox.
If you did not receive the confirmation email please contact us for an update on your order via info@alittlealchemy.com or message us on Facebook.
You can also log into your account to view past orders and currently tracking information.
We will be happy to reset your password. Simply contact us via E-Mail or Facebook and we will be glad to assist you.

Shipping

Currently we only ship to the contiguous United States. We are looking into expanding shipping options in the near future.
We are currently looking into shipping to Canada. Our hope is to expand shipping to Canada within the next year.
Currently we ship within the contiguous United States.
Current processing time for non- wholesale orders is 1 - 2 business days. We take great pride in packaging and shipping orders as soon as we can.
We are not responsible for any items that arrive damaged nor are we responsible for lost shipments. We do take great care in packing all of our shipments but we cannot control what happens to said shipment during processing or transit.
Although we try very hard to make sure all orders are shipped completely, to err is human. In the case that we forgot to pack a specific item please Contact Us as soon as possible and we will be happy to ship out the missing item.

Orders

Once an order is submitted we are unable to make any changes to them. If you need to cancel an item please contact us as soon as you can to ensure that that order is not fulfilled, once an order is fulfilled it cannot be cancelled.
Due to the nature of our products we are unable to accept returns for any of our products.

Returns & Refunds

Although we do not accept returns, we do process refunds in the event that we neglected to ship an item in lieu of sending out the missing item.
Refunds can take up to 10+ business days to appear in your account.